1. Credits & AI usage
Consumed credits and AI usage are non-refundable, consistent with Section 6 of our Terms of Service.
2. Subscriptions (Starter, Growth, Pro)
- To cancel, email business@shunyax.com from your registered email address. Cancellation takes effect at the end of your current billing period, and you will not be charged again.
- No pro-rata refunds are given for partial months.
- Annual plans: you may cancel anytime; access continues until the end of the paid annual term. Annual plans are non-refundable, except for a full refund if requested within 7 days of purchase and no credits have been used.
3. Pay-as-you-go credit packs
A full refund is given if requested within 7 days of purchase and no credits have been used. Otherwise, credit packs are non-refundable.
4. Duplicate charges & failed activation
If you were charged more than once for the same order, or your payment was debited but the service was not activated, you will receive a full refund.
5. Refund processing
Refunds are processed to the original payment method within 5–7 working days of approval.
6. How to request a refund
Email business@shunyax.com with your registered email address and your payment/order ID. We respond within 2 working days.
7. Payments
Payments are processed securely through our payment gateway partner.