Delete specific data yourself

Signed in to the Console, you can delete data at any time: knowledge-base documents, WhatsApp and web-chat contacts and conversations, captured leads, and generated reels. Disconnecting an integration (WhatsApp/Meta, Instagram, YouTube, X, LinkedIn) deletes the access tokens we stored for it.

Delete your whole account

Email business@shunyax.com from your registered account email with the subject “Delete my account”. We will verify the request and permanently delete your account data — profile, contacts, conversations, knowledge base, leads, generated media, and connected-platform tokens — within 30 days. Certain records are retained only where the law requires (for example, payment records for 7 years for tax compliance); these are isolated and not used for any other purpose.

WhatsApp & Meta-derived data

Deleting your account removes your WhatsApp Business Account ID (WABA ID), Phone Number ID, access token, contacts, and message history stored on the Console. Message content also resides with Meta under their own retention terms; to remove data held by Meta, use Meta’s own controls. End Users can stop WhatsApp automation at any time by replying STOP or UNSUBSCRIBE.

If you are a customer of a ShunyaX client (End User)

If you interacted with a business’s WhatsApp bot, website chat, or campaign page powered by ShunyaX, that business is the controller of your data. Please contact that business to request deletion. You may also email us at business@shunyax.com and we will act on, or forward, your request to the relevant business as their processor.

Timeline & confirmation

We acknowledge deletion requests within 7 working days and complete account deletions within 30 days. We will email you a confirmation when your data has been deleted.

Grievance Officer

Sandip Chavda, Director, ShunyaX Private Limited · business@shunyax.com · +91 85917 71948. See our Privacy Policy for full details.